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New Approaches to E-Reserve

E-BookEPUBDRM AdobeE-Book
224 Seiten
Englisch
Elsevier Science & Techn.erschienen am22.09.2010
Aimed at academic library practitioners, this book describes how e-reserve services can evolve and adapt to the changing virtual learning environment of higher education. New approaches discussed include: the integration of subscribed, free, and copyrighted resources within course management systems; innovative employment of open URL link resolvers to connect e-reserve with library e-resources and services; video streaming within course documents; and the creative use of bibliographic software to produce customized reading lists. New Approaches to E-Reserve includes detailed descriptions and extensive step-by-step illustrations in order to provide readers with the tools needed to implement the techniques covered within. These combine to offer practical insight into common issues faced by academic institutions worldwide. In addition to an overview of practices and an update on new developments in e-reserve, a discussion of strategy, policy and organizational change extends this book's relevance to a much broader theme: the strategic management of current and future technological changes in tertiary education.
Provides practical 'how to advice, with appropriate illustrations
Offers realistic suggestions for strategic moves to integrate services, respond to user needs, and collaborate with potential stakeholders within and outside the institution
The authors possess wide-ranging skills in audio, visual and information services in academic libraries, administrative experience with organization change and up-to-date knowledge of technologies relevant to the academic library


Ophelia Cheung has a BA in English Literature from the University of Hong Kong and a Masters of Library Science (MLS) from the University of Western Ontario in Canada (1978). She gained experience in both academic and special libraries in Hong Kong before joining Ryerson University Library in Toronto, Canada in 1985. Since then, Ophelia has assumed responsibilities in reference, collection development and library instruction. Ophelia was the Head of Information Services, Audio Visual and Interlibrary Loan Manager, and is currently supervising E-Reserve and Audio Visual services. She has implemented organizational changes and new initiatives in these areas. She has contributed to peer-reviewed library science journals and presented at international library and information technology and e-learning conferences.mehr
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Produkt

KlappentextAimed at academic library practitioners, this book describes how e-reserve services can evolve and adapt to the changing virtual learning environment of higher education. New approaches discussed include: the integration of subscribed, free, and copyrighted resources within course management systems; innovative employment of open URL link resolvers to connect e-reserve with library e-resources and services; video streaming within course documents; and the creative use of bibliographic software to produce customized reading lists. New Approaches to E-Reserve includes detailed descriptions and extensive step-by-step illustrations in order to provide readers with the tools needed to implement the techniques covered within. These combine to offer practical insight into common issues faced by academic institutions worldwide. In addition to an overview of practices and an update on new developments in e-reserve, a discussion of strategy, policy and organizational change extends this book's relevance to a much broader theme: the strategic management of current and future technological changes in tertiary education.
Provides practical 'how to advice, with appropriate illustrations
Offers realistic suggestions for strategic moves to integrate services, respond to user needs, and collaborate with potential stakeholders within and outside the institution
The authors possess wide-ranging skills in audio, visual and information services in academic libraries, administrative experience with organization change and up-to-date knowledge of technologies relevant to the academic library


Ophelia Cheung has a BA in English Literature from the University of Hong Kong and a Masters of Library Science (MLS) from the University of Western Ontario in Canada (1978). She gained experience in both academic and special libraries in Hong Kong before joining Ryerson University Library in Toronto, Canada in 1985. Since then, Ophelia has assumed responsibilities in reference, collection development and library instruction. Ophelia was the Head of Information Services, Audio Visual and Interlibrary Loan Manager, and is currently supervising E-Reserve and Audio Visual services. She has implemented organizational changes and new initiatives in these areas. She has contributed to peer-reviewed library science journals and presented at international library and information technology and e-learning conferences.
Details
Weitere ISBN/GTIN9781780630441
ProduktartE-Book
EinbandartE-Book
FormatEPUB
Format HinweisDRM Adobe
Erscheinungsjahr2010
Erscheinungsdatum22.09.2010
Seiten224 Seiten
SpracheEnglisch
Artikel-Nr.3186081
Rubriken
Genre9200

Inhalt/Kritik

Inhaltsverzeichnis
Introduction: How e-reserve responds to a changing user culture and copes with issues and challenges; Overview of e-reserve: History and scope; Access and delivery of e-reserve (1): Blackboard - how resources are integrated within a course management system; Access and delivery of e-reserve (2): Creative approaches - how software designed for other purposes can be adapted or utilized; New digital media formats: Streamed video; Challenges and issues; Possible strategies: Collaboration, integration and interaction are the keystones for survival or expansion of e-reserve service.mehr
Leseprobe


2
Overview of e-reserve
History and scope

The concept of library reserve, a physical collection of high-use and shortterm loan materials for quicker circulation, emerged as far back as in the nineteenth century. Electronic reserve or e-reserve was started in the United States in the early 1990s, as a collection of digital course materials made available over one or more computer networks (Kristof, 1999: 1), and San Diego State University was the first library in 1993 to report an experiment with delivering course reading materials through such a network. While 1991-4 was the experimentation phase, when only a few libraries piloted the electronic approach to managing their high-use collections, 1995-9 witnessed the fastest development, resulting in a proliferation of electronic reserves (Austin, 2002). A literature review indicated that an estimated 250 e-reserve systems were in production in the United States in 1999 (Lu, 2001). Similar to the United States, e-reserves emerged in Australian academic libraries in the mid 1990s. According to a CAUL (Council of Australian University Librarians) information sharing exchange conducted by the University of Western Australia Library in January 2003 (Poleykett & Benn, 2003), at least 25 Australian academic libraries were operating, piloting, or developing some form of online reserve. Most of the libraries surveyed provided access to their electronic reading lists via the Integrated Library System (ILS).

Though the authors could not locate an extensive survey to confirm that most libraries use the ILS, this is probably still the case with a lot of e-reserve operations today. Seneca College in Toronto, Ontario, Canada conducted an informal survey in 2005 of e-reserve projects in the country (Peters-Lise et al., 2006). Based on the responses of 17 e-reserve projects across the country, ten commonalities were identified. Top of the list was the use of an ILS. Eight projects (47%) provided access through the library s OPAC; very few offered additional access through a course management system such as Blackboard or WebCT. Four libraries (24%) used an in-house system, two libraries (12%) used Websites while another two libraries (12%) used Docutek s ERes, a commercial dedicated system.

Ryerson University librarians conducted an online survey of e-reserve operations in December 2008 (see Appendix I). The questionnaire was posted on an e-reserve listserv and Ryerson librarians also e-mailed the survey link to several universities in Australia. Out of a total of 57 responses, 30 institutions (52%) used one system only for e-reserve and commercial software was the top choice (11 institutions or 19%), followed by ILS/OPAC (10 institutions or 17%) and course management software (6 institutions or 10%).

One of the authors visited five libraries in Hong Kong, China in 2008. There were eight universities in the city and at that time, three offered access directly via their library catalogues, accessible by course name or instructor name. One university library provided access to e-reserve materials from the Library Content module of their Blackboard course management system but the links were external, bringing students back to the library catalogue s alphabetical list of reading materials by document titles.

The ILS approach

The ILS approach does have its attractions. First, it is low cost, and low maintenance, as the library does not have to budget for or train staff in the use of another system. Secondly, the cataloguing templates are similar, so reports and statistics can be generated in a similar way. Thirdly, print and e-reserve materials are grouped in one location, accessible by course name and instructor name. Students do not have to grapple with another system interface. Figure 2.1 is a screenshot of Ryerson University Library s catalogue on the Innovative Interfaces Millennium system.


Figure 2.1 Search library catalogue for course readings From Ryerson University Library, Toronto, Ontario, Canada. Innovative Interfaces Millennium system by Innovative Interfaces. Used by permission.


There are shortcomings with this approach, however. The list displayed is usually limited to an alphabetical title/author list, with minimal bibliographic data (see Figure 2.2).


Figure 2.2 Limited display format in library catalogue From Ryerson University Library, Toronto, Ontario, Canada. Innovative Interfaces Millennium system by Innovative Interfaces. Used by permission.


When problems occur, students do not know the source of the document (e.g. an article from a particular database) and staff cannot help to diagnose the problem easily. Faculty cannot organize materials in the way they like - by week, by topic or integrated with their own course page. The interactive element is lacking, as faculty cannot annotate individual records, nor can they communicate with students on these assigned readings. The collaborative element is non-existent, as there is no support for group work on a particular item within the reading list.

Another big issue is the lack of security control. Copyright owners and publishers often require access to be restricted not just on an institution basis but at a course or class-specific level. Issuing group or class passwords is a solution but is labor intensive for library staff, cumbersome for instructors, and inconvenient for students who are used to the click and get it mode. From the staff perspective, since the ILS does not have a copyright tracking or management mechanism, everything has to be recorded separately on a spreadsheet or in a separate database, with practically no interface with the ILS. Realizing the limitations of an ILS, especially in dealing with copyright, some libraries have developed their own system or purchased a system dedicated to e-reserve operations.


The dedicated e-reserve system approach

Proprietary systems

A dedicated system satisfies most of the e-reserve requirements. The system can keep track of copyright access and payment, generate statistics, allow library staff to retain control, and offer users password-protected access to documents stored on the system. ERes was created by Docutek, a U.S. company founded in 1995. Docutek was acquired in January, 2005 by SirsiDynix Corporation, a company that develops and sells integrated library systems in the United States. In 2008, SirsiDynix Docutek announced the latest version of CCC Connect. This enhancement enabled direct integration with CCC s (Copyright Clearance Center in the United States) rights licensing database to obtain copyright permissions within the ERes workflow, and to update document visibility automatically. The new 5.5.1 release (found at http://www.docutek.com/products/eres/modules.html#mod_black) promised convenience in handling copyright for instructors and staff. When an instructor creates a materials request, he or she can make use of a copyright fees calculator to estimate the cost in advance. The library can accept or deny the request, based upon this information. Requests can be sorted by any criteria and viewed at different stages of the processing workflow, while the instructor can use the Reserve Workflow list to check the status of request. When the request is approved, the library creates the document as part of the workflow, and the instructor links it with the proper course. Forms creation has been made easier as library staff can drag and drop fields from a list to create a form, determine their order and field names and customize existing forms for local need. The ERes DocuFax feature, which was also available in earlier versions, enables instructors to fax their documents to e-reserve staff. These documents are automatically converted to PDF files, thus saving much time and labor in scanning. While primarily an electronic reserve system, ERes has expanded to include communication tools such as a virtual reference system that allows students, instructors and librarians to communicate with one another.

Ares (found at http://www.atlas-sys.com/products/ares) is another e-reserve system that manages the copyright process. Developed by Atlas, a company that sells integrated library systems, the Ares software was officially launched in 2005 in the United States. Integration of CCC s copyright permissions capabilities within Ares was added in 2006, making it possible to automatically cross-check permission requests that are stored in Ares with titles covered under CCC s License. Searching and modifying permissions for copyrighted materials can be done within Ares. Besides having a direct link to CCC, the system includes the ability to track copyright obtained and paid for outside of the CCC gateway, and the flexibility to match local sites interpretation of copyright guidelines. Similar to Docutek ERes, the Ares system was also designed to improve e-reserve staff workflow and user interface. The system caters to different faculty needs - uploading documents themselves, sending bibliographic information to library staff to create e-reserve documents on their behalf, filling out a Web-based request form that can be populated via an OpenURL request from a compatible database or using a text editor to create documents on the fly. Students, too, can create a hot list of items, subscribe to e-mail...



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