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Customer Experience Excellence

The Six Pillars of Growth
BuchGebunden
272 Seiten
Englisch
Kogan Pageerschienen am03.08.2021
Apply the lessons from the world's most elite organizations and make customer excellence a habit by creating frictionless and authentic human connections.mehr
Verfügbare Formate
BuchKartoniert, Paperback
EUR28,50
BuchGebunden
EUR80,00
E-BookEPUBDRM AdobeE-Book
EUR31,49

Produkt

KlappentextApply the lessons from the world's most elite organizations and make customer excellence a habit by creating frictionless and authentic human connections.
Details
ISBN/GTIN978-1-3986-0105-5
ProduktartBuch
EinbandartGebunden
FormatGenäht
Erscheinungsjahr2021
Erscheinungsdatum03.08.2021
Seiten272 Seiten
SpracheEnglisch
MasseBreite 156 mm, Höhe 234 mm, Dicke 22 mm
Gewicht558 g
Artikel-Nr.56746269
Rubriken
GenreWirtschaft

Inhalt/Kritik

Inhaltsverzeichnis
Chapter - 01: Introduction;Section - ONE: The changing world of customer and employee;Chapter - 02: The new customer;Chapter - 03: The new employee;Chapter - 04: The new enterprise;Section - TWO: The six pillars of experience - A framework for excellence;Chapter - 05: The six pillars of experience - An introduction;Chapter - 06: Preparing the six pillars;Chapter - 07: Applying the six pillars;Section - THREE: The 90 day plan;Chapter - 08: Achieving a quantum leap - The 90-day growth plan;Chapter - 09: The first 30 days;Chapter - 10: The second 30 days;Chapter - 11: The final 30 daysmehr

Autor

Tim Knight is a partner in KPMG's UK customer consulting practice, focused on helping clients create customer-centric cultures, digitally transform and grow their businesses. Since 2010 he has been researching global best practice in customer excellence. David Conway is a former board director of The Co-operative Bank, Liverpool Victoria and N&P Building Society. During his time at KPMG, he co-founded The Customer Experience Excellence Centre, researching best practice around the world.