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Operations and Quality Management

BuchKartoniert, Paperback
342 Seiten
Englisch
Provides a proven way of acquiring business excellence through sound and practical operations and total quality management implementation. Based on TQM models, this book covers important contemporary topics including Japanese 5-S and business process engineering. It is illustrated with diagrams, practical examples, and over 40 cases.mehr

Produkt

KlappentextProvides a proven way of acquiring business excellence through sound and practical operations and total quality management implementation. Based on TQM models, this book covers important contemporary topics including Japanese 5-S and business process engineering. It is illustrated with diagrams, practical examples, and over 40 cases.
Details
ISBN/GTIN978-1-86152-398-3
ProduktartBuch
EinbandartKartoniert, Paperback
FormatTrade Paperback (USA)
Erscheinungsjahr1999
Erscheinungsdatum01.04.1999
Seiten342 Seiten
SpracheEnglisch
MasseBreite 150 mm, Höhe 240 mm, Dicke 21 mm
Gewicht540 g
Artikel-Nr.13301408
Rubriken
GenreWirtschaft

Inhalt/Kritik

Kritik
1. Introduction to Operations Management 2. Introduction to Quality and TQM 3. The TQM Gurus' Ideas 4. TQMEX Model 5. Japanese 5-S Practice 6. Business Process Re-engineering 7. Quality Control Circle and Problem Solving 8. ISO 9000 and Quality Audit 9. Total Productive Maintenance 10. TQM/BE Awards 11. TQMEX in the Real World References Suggested Answers Sources of Information and Advicemehr

Autor

Professor Samuel K M Ho is an internationally renowned expert in TQM and has taught Operations and Quality Management at Warwick University. Before he became Professor of Strategy and Quality at Luton University Business School, he was invited as the Quality Expert to the Malaysian Government by the Asian Development Bank. He is now Professor of Strategic and Quality Management at International Management Centres in the UK and currently visiting at Hong Kong Baptist University Business School. Apart from being an ISO 9000 Lead Auditor and EQA Assessor, he is also the creator of the 5-S Audit Checklist and the Director of the Hong Kong 5-S Campaign.
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