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Outsourcing and Offshoring Business Services

BuchGebunden
651 Seiten
Englisch
Springererschienen am03.08.20171st ed. 2017
Bringing together theoretical and empirical studies from the Journal of Information Technology, this book provides a definitive guide to research discovered on the growing global sourcing phenomenon.mehr
Verfügbare Formate
BuchKartoniert, Paperback
EUR171,19
BuchGebunden
EUR171,19
E-BookPDF1 - PDF WatermarkE-Book
EUR160,49

Produkt

KlappentextBringing together theoretical and empirical studies from the Journal of Information Technology, this book provides a definitive guide to research discovered on the growing global sourcing phenomenon.
Details
ISBN/GTIN978-3-319-52650-8
ProduktartBuch
EinbandartGebunden
Verlag
Erscheinungsjahr2017
Erscheinungsdatum03.08.2017
Auflage1st ed. 2017
Seiten651 Seiten
SpracheEnglisch
Gewicht984 g
IllustrationenXIV, 651 p. 54 illus.
Artikel-Nr.41840612
Rubriken
GenreWirtschaft

Inhalt/Kritik

Inhaltsverzeichnis
Chapter 1. Introduction; Leslie P. Willcocks, Mary C. Lacity and Chris Sauer.- Part I. Theoretical Perspectives.- Chapter 2. Theoretical perspectives on the outsourcing of information systems; Myun J. Cheon, Varun Grover, James Teng.- Chapter 3. The information technology outsourcing risk: a transaction cost and agency-theory based perspective; Bouchaib Bahli and Suzanne Rivard.- Chapter 4: Moments of governance in IS outsourcing: conceptualizing effects of contracts on value capture and creation; Shaila M Miranda, C. Bruce Kavan.- Part II. From Outsourcing to Offshoring and Business Process Outsourcing.- Chapter 5. Norm development in outsourcing relationships; Thomas Kern and Keith Blois.- Chapter 6. Organizational design of IT supplier relationship management: a multiple case study of five client companies; Jasmin Kaiser, Peter Buxmann.- Chapter 7: How do IT outsourcingvendors respond to shocks in client demand? A resource dependence perspective; Fang Sui, Ji-Ye Mao, Sirrka Jarvenpaa.- Chapter 8. Operational capabilities development in mediated offshore software services models; Sirkka L Jarvenpaa, Ji-Ye Mao.- Chapter 9. A Dynamic Model of Offshore Software Development; Jason Dedrick, Erran Carmel, Kenneth L Kraemer.- Chapter 10. Anxiety and psychological security in offshoring relationships: the role and development of trust as emotional commitment; Seamas Kelly, Camilla Noonan.- Chapter 11. Cross-cultural (mis)communication in IS offshoring: understanding through conversation analysis; David Avison, Peter Banks.- Chapter 12. Applying multiple perspectives to the BPO decision: a case study of call centres in Australia; Mark Borman.- Chapter 13. A historical review of the information technology and business process captive centre sector; Ilan Oshri and Bob van Uhm.- Chapter 14. Review of the Empirical Business Services Sourcing Literature: an update and future directions; Mary C. Lacity, Shaji Khan, Aihua Yan.mehr

Schlagworte

Autor

Leslie P. Willcocks is Professor of Technology, Work, and Globalisation at the Department of Management, London School of Economics and Political Science, UK. He is Joint Editor-in-Chief of the Journal of Information Technology.

Mary C. Lacity is Curators' Distinguished Professor of Information Systems and an International Business Fellow at the University of Missouri-St. Louis, US. She is a member of the International Advisory Board of the Journal of Information Technology.

Chris Sauer is Senior Tutor at Green Templeton College, University of Oxford, UK. He is Joint Editor-in-Chief of the Journal of Information Technology.
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