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Internal Service Systems and Cultural Differences

An Exploratory Study of Switzerland, Australia and Singapore
Book on DemandKartoniert, Paperback
360 Seiten
Deutsch
VDM Verlag Dr. Müllererschienen am12.03.2009
Internal service systems are frameworks with the purpose of structuring the course of internal services between the support and the frontline employees. Cultural elements come into the system in multicultural settings, where companies operate in different cultural context with employees of different cultural backgrounds. Culture does not depend on a system or on management, but rather the opposite. A successful system is based on the multicultural pot of people in the organisation or team. The same counts for managerial activities. In the case of this book different dimensions of culture will be discussed and are the foundation of the internal service evaluations. From what is learnt the cultural dimension and the service dimensions, an internal service system evolves. It is based on a multicultural context, namely the cultures of Switzerland, Australia and Singapore.mehr

Produkt

KlappentextInternal service systems are frameworks with the purpose of structuring the course of internal services between the support and the frontline employees. Cultural elements come into the system in multicultural settings, where companies operate in different cultural context with employees of different cultural backgrounds. Culture does not depend on a system or on management, but rather the opposite. A successful system is based on the multicultural pot of people in the organisation or team. The same counts for managerial activities. In the case of this book different dimensions of culture will be discussed and are the foundation of the internal service evaluations. From what is learnt the cultural dimension and the service dimensions, an internal service system evolves. It is based on a multicultural context, namely the cultures of Switzerland, Australia and Singapore.
Details
ISBN/GTIN978-3-8364-3243-6
ProduktartBook on Demand
EinbandartKartoniert, Paperback
Erscheinungsjahr2009
Erscheinungsdatum12.03.2009
Seiten360 Seiten
SpracheDeutsch
Gewicht494 g
Artikel-Nr.11021239
Rubriken
GenreWirtschaft

Autor

Andreas Wittmer, Dr.oec.HSG, is working at University of St.Gallen as head of the Center for Aviation Competence and holds aposition as project leader at the Institute for Public Servicesand Tourism. He is a lecturer in Marketing, Aviation Systems,Corporate Finance, International Business and DestinationManagement.