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Managing Conflict

A Practical Guide to Resolution in the Workplace
TaschenbuchKartoniert, Paperback
Englisch
Kogan Pageerschienen am03.10.20232nd edition
Understand how to embed a coherent and collaborative approach to conflict management and prevention in the workplace with this practical guide for HR professionals.mehr
Verfügbare Formate
BuchGebunden
EUR128,30
TaschenbuchKartoniert, Paperback
EUR36,50
E-BookEPUBDRM AdobeE-Book
EUR37,99

Produkt

KlappentextUnderstand how to embed a coherent and collaborative approach to conflict management and prevention in the workplace with this practical guide for HR professionals.
Details
ISBN/GTIN978-1-3986-0945-7
ProduktartTaschenbuch
EinbandartKartoniert, Paperback
FormatTrade Paperback (USA)
Erscheinungsjahr2023
Erscheinungsdatum03.10.2023
Auflage2nd edition
SpracheEnglisch
MasseBreite 156 mm, Höhe 234 mm, Dicke 22 mm
Gewicht449 g
Artikel-Nr.59105292
Rubriken
GenreWirtschaft

Inhalt/Kritik

Inhaltsverzeichnis
Chapter - 00: Introduction;Section - ONE: Putting conflict into context;Chapter - 01: What´s wrong with contemporary conflict management and what to do about it;Chapter - 02: The lifecycle of a conflict - How and why conflicts escalate;Chapter - 03: The causes and the sources of conflict at work;Chapter - 04: Managing conflict - An employment law perspective;Section - TWO: A practical guide to managing conflict;Chapter - 05: Measuring the costs of conflict and the impact of a toxic culture;Chapter - 06: The psychology of conflict and conflict management;Chapter - 07: Routes to resolution - Introducing the resolution spectrum;Chapter - 08: Developing a resolution framework to resolve conflicts and concerns at work;Chapter - 09: How to resolve a toxic workplace culture;Chapter - 10: Mediation - An in-depth analysis of its many benefits and applications;Chapter - 11: How to develop an internal mediation scheme;Chapter - 12: Total conflict management - A whole-system approach for managing conflict;Section - THREE: Resolution resources;Chapter - 13: A quick conflict health check;Chapter - 14: Glossary;mehr

Autor

David Liddle is the CEO of the TCM Group and president of the People and Culture Association. David is a recognized leader in the areas of conflict resolution, cultural change, and transformational leadership. For over twenty years, David Liddle and his team have been delivering award winning conflict resolution, leadership development, and cultural change programmes for organizations across the globe. Based in London, UK, in 2021 he was named as one of the Most Influential HR Thinkers by HR Magazine and has been featured on the Thinkers50 Radar for 2022.